Shipping policy
Shipping Policy – Detached Supply Co
Thank you for shopping with Detached Supply Co. Below you’ll find everything you need to know about our shipping process.
Processing Times
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking information.
During high-demand periods (such as drops, sales, or holidays), processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Domestic Shipping (Australia):
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
International Shipping:
- Standard International: 7–21 business days
- Express International: 5–10 business days
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking updates to appear.
Customs, Duties & Taxes
Detached Supply Co is not responsible for any customs fees, duties, or taxes applied to international orders. These charges are the responsibility of the customer.
Shipping Delays
While we aim to meet all delivery estimates, delays may occur due to factors outside our control (such as carrier delays, customs processing, or peak periods). We appreciate your patience.
Incorrect Addresses
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at [your email here].
Lost or Stolen Packages
Detached Supply Co is not liable for lost or stolen packages once they have been marked as delivered. If you believe your package is missing, please contact the shipping carrier directly.
Contact Us
For any shipping-related questions, feel free to reach out to us at:
detachedcrew@gmail.com
Thank you for supporting Detached Supply Co.